Get help with Orbicam
This is the App Store support page for Orbicam. There is no in-app account, so most issues are restore, cancel, permissions, or a device that cannot run two cameras.
How to reach us
Email is the support channel. We read every message. Include your device model, OS version, and whether the problem is recording, export, or a purchase — that is enough for us to reproduce most camera bugs.
- Email: [email protected]
- Publisher: Orbitensa LLC
- App: Orbicam: Dual Camera Vlog (com.orbitensa.orbicam)
- App Store: https://apps.apple.com/app/id6804282532
- We aim to reply within two business days
Restore purchases
Pro is tied to your Apple ID, not to an Orbicam login. Open Orbicam → Pro / paywall → Restore Purchases. Stay on the same Apple ID you used to buy.
If restore fails, write to us from the email on that Apple ID and tell us monthly, annual, or lifetime.
Cancel a subscription
Uninstalling Orbicam does not cancel Pro. Cancel at least 24 hours before renewal.
- iPhone: Settings → [your name] → Subscriptions → Orbicam → Cancel Subscription
- Lifetime is not a subscription and does not renew
Common questions
Legal pages: Privacy Policy · Terms of Use · Do you need iPhone 17 for dual camera?